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Software Claims Survey - Appendix A

TABLE 1 : Statistical Table of Results
Categories	# of Packages	# of Companies	# of Claims Evaluated	# of Claims Infractions					# of Label Infractions
	D* /I *	D /I	D /I	System Req./ Oper. Sys. D /I	Bonus Offers D /I	Feature Claims D /I	Pictor. Repres. D /I	Under Investig. D /I	Dealer Identity D /I	Product Identity D /I
Household	6 / 24	4 / 12	94 / 368	3 / 9	1 / 4	3 / 10	-	-	4 / 4	-
Educational	12 / 25	10 / 14	138 / 270	1 / 3	2 / 2	5 / 4	-	2 / -	5 / 7	1 / -
Business and Office	5 / 7	5 / 7	273 / 133	1 /-	- /1	4 / 4	-	4 / 5	2 / 1	-
Information	5 / 25	4 / 16	83 / 315	4 / 6	- / 4	9 / 23	-	-	3 / 9	-
Games	1 / 30	1 / 20	22 / 324	2 / 55	-	- / 1	- / 2	-	1 / 14	-
Totals	29 / 111 = 140	24 / 69 = 93	610/1410 = 2020	11 / 73 = 84	3 / 11 = 14	21 / 42 = 63	0 / 2 = 2	6 / 5 = 11	15 / 35 = 50	1 / 0 = 1
Percentages (%)	21% / 79%	26% / 74%	30% / 70%	13% / 87%	21% / 79%	33% / 67%	-/100%	55% / 45%	39% / 70%	100%/-

* D: Domestic I : Imports

TABLE 2: Statistical Table of Results
CATEGORIES	# of Packages	# of Packages with Claims Problems	# of Packages with Labelling Problems
HOUSEHOLD	30	18 ( 60 %)	8 ( 27 %)
EDUCATIONAL	37	15 ( 38 %)	12 ( 32 %)
BUSINESS / OFFICE	12	5 ( 41 %)	3 ( 25 %)
INFORMATION	30	24 ( 80 %)	12 ( 40 %)
GAMES	31	29 ( 94 %)	15 ( 48 %)
TOTALS	140	91 ( 65 %)	50 ( 35 %)