How to File a Complaint

You may request information or submit a complaint against an organization that adopts business practices which may be in violation with the Competition Act, the Consumer Packaging and Labelling Act, the Textile Labelling Act and the Precious Metals Marking Act administered by the Competition Bureau.

If you wish to file a complaint regarding a deceptive business practice, here is what we need to know to help you:

Personal Information:

Tell us about yourself. Please note that the information collected in this section is protected under the Privacy Act.

Target of Complaint:

Tell us about the company or organization that you have a complaint against.

Details of Complaint:

Tell us about your complaint. Provide us with detailed information using products and or services supplied, products name and description.

The Bureau is committed to providing excellent client service. Employees of the Bureau's Information Centre are available to respond to your questions, record complaints and direct calls from Monday to Friday, 8:30 to 4:30 p.m., Eastern Standard Time.

You may make a general enquiry electronically regarding any of the laws under the Bureau's jurisdiction using the Competition Bureau Complaint Form. The form will be sent to the Information Centre where appropriate action will be taken.

The information on the form will be submitted through a secure server that protects confidential Information. Personal Information collected on this form is protected under the Privacy Act.

We suggest you use the Complaint Form to file a complaint.

File a complaint by phone or by fax

You might prefer to contact the Information Centre by phone or by facsimile.

Monday - Friday, 8:30 a.m. to 4:30 p.m., Eastern Time.
Toll-free: 1 800 348-5358
TDD (for hearing impaired): 1 800 642-3844
Fax: (819) 997-0324

File a complaint by mail

If you chose to mail your complaint, the address is:

Competition Bureau
50 Victoria Street
Gatineau, Quebec
K1A 0C9

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