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Using rent-to-own plans
Some retailers offer rent-to-own plans (also known as "consumer leases") for more expensive products like appliances, furniture and vehicles. Such plans allow you to make regular payments over a specific period—like 12 monthly payments over one year—to own your item. Although turning to rent-to-own plans sounds like an easy solution when you're short of cash, it can become pricey.
Visit the Rent-to-own plans information on Canada.ca to learn everything from how these plans work to what happens if you cannot make a payment.
Making a complaint about a rent-to-own plan
To make a complaint about a rent-to-own plan, you should contact the retailer and use their complaint-handling process.
If you are not able to resolve your issue with the retailer, consult The Complaint Roadmap for advice on the next steps to resolve your issue.
For more information about laws governing rent-to-own business practices where you live, contact your provincial or territorial consumer affairs office.
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